Switch, or repair your device for any reason

Broken? Or simply wanting a change? TecProtec with AppleCare Services provides you the flexibility to switch your device to any brand, any color for any reason anytime. No questions asked!

*Full Device Repair is provided for iPhones only. Repair is provided by Bolttech as a separate service to TecProtec with AppleCare Services: see Terms and Conditions for Device Repair Service for iPhone.

Start a request

Here's how it works

Simply submit your request to switch or repair your device through our website. Just take your pick and we'll deliver it to your doorstep, and exchange your device in any condition, giving you convenience and more choices.

Make the switch in just a few easy steps

We'll keep you connected in the fastest, easiest, and most convenient way possible.

Two arrows around a device that shows how the switch process allows users to always have a device.

Select a service

Select the service you would like to request - Device Switch or Device Repair

A finger selecting an option on a keyboard.

Choose your preferred device

You have the flexibility to choose your preferred device, ranging from Identical device to Like-for-Like (same model, different color) or even Like-for-similar (to predefined models of Apple Products within the same generation and price range). Terms apply.

Punctuation marks above a device to describe a state of a device.

State of current device

Provide some basic details on the current condition of your device.

A pin point on a location that explains that we deliver the device where customers ask us to.

Delivery details

Provide a residential or office address for the device to be sent to you.

An invoice with a dollar that shows how much customers need to pay.

Payment details

Enter your credit card details or select bank transfer. Device Switch and Device Repair is subject to Service Fees.

At bolttech, we offer two simple choices for you to make a switch:

Phone repairing with a screw driver.

Device Repair

Be worry-free. "Broken? Cracked? Device slowing down? Black spots? Battery issue? No problem. We will repair it for you with no questioned asked."

Frequently asked questions

TecProtec are service plans with provides Device Repair only,as for TecProtec with AppleCare Services are service plans which provides no-questions asked Device Switch, and Repair.
TecProtec with AppleCare Services is a service plan enhanced with AppleCare service benefits and available exclusively for iPhone devices.
Customers who are enrolled to TecProtec with AppleCare Services with iPhone :
One (1) Switch per rolling 12 months.
  • Switch fee: 25% of Device RRP
  • Screen Replacement: Rp 500,000 per screen (front or back), Rp 1,000,000 for both screens
  • Other repairs beyond screen: Rp 1,500,000 per request
  • AppleCare Service benefits: Unlimited Hardware Services, Battery replacement (per Apple's conditions), global carry-in repair service at Apple Stores and Apple Authorized Service providers, and 24/7 priority access to Apple Support
For more information, please check terms and conditions at : here and TecProtec with AppleCare Services information page here
  • This service is available to all customers who purchase a new mobile phone (iPhone) from our partner stores.
  • The service can be applied for within 30 days from the date of purchase of a new mobile phone (iPhone)
  • Switch fee: 25% of Device RRP
  • Screen Replacement: Rp 500,000 per screen (front or back), Rp 1,000,000 for both screens
  • Other repairs beyond screen: Rp 1,500,000 per request
For more information please visit here
  1. Notify via Call Center at 0804-1401-078 every day from 09:00 to 20:00 hrs.
  2. Online service available 24 hours a day, every day at here
  3. Apple Support: getsupport.apple.com, phone support at 0804-1401-078 (Monday to Sunday, 9am-9pm) and chat support (Monday to Friday, 9am-6pm) [for AppleCare Services customers only]
Device like-for-like (Like for Like)
Definition: Same brand, model, and color as the original model.
Device like-for-identical (Like for Identical)
Definition: The same model as the original model but in a new color.
Device like-for-similar (Like for Similar)
Definition: Other models and colors that have similar features to the original model, same brand.
The TecProtec with AppleCare Services device will be a 'like new' device, which means that:
  • The device may be refurbished (containing OEM's or non-OEM's parts)
  • It is not provided in the OEM's packaging
  • It will be provided in a 'Not for Resale' packaging; and
  • Only device will be provided and does not include any device accessories (device accessories means any equipment or anything that is either provided by the OEM in the box with the device or sold separately to be used with the device)
Firstly, check if the existing device you would like to Switch is registered with TecProtec with AppleCare Services. Next, turn off 'Find My iPhone' or a similar security lock, then pay the Switch service fee and input your delivery address. When the courier delivers the Switch device, please present your Indonesia ID card to receive and exchange by handing over your existing device to the courier.
You can change your device; however, it must be in accordance with the terms and conditions of the warranty provided by OEM or bolttech. Please inform via bolttech Call Center. Proof of exchange is required for OEM warranty changes

Start a request